Post by Dabeagle on Feb 2, 2016 21:55:00 GMT -5
So last year Amazon had this lightning deal, back in November, for a smartwatch. Now this thing wasn't high end - 90.00 new, but on special for just 25. So I thought, what the hell? I ordered it. It claimed to connect to android (it didn't) it's features didn't work. The instructions were in some broken, pig-English and would have been funny had they not been so frustrating. In fact, all I really had...was a watch. It told decent time and looks fancier than it is - in fact, that's the only reason I didn't return it. I did, however, leave a negative review on the item. Then, I checked out the other reviews (I know, should have done that first) and discovered that a very high number of five star reviews were from people who'd been given the watch as a freebie in exchange for a review (and a statement that even though they got the watch free, you should totally trust them. Or something.) I figure I'll give it to my kid at some point.
I didn't think much about it until I got this in my email today. I didn't think you folks would believe me if you didn't read it yourself. I hope you find it as amusing as I did.
Hello customer,
Thanks for the order very much!
We see you bought a headset from us and meet some problems. It is very sorry for inconvenience you.
Please kindly note that before you leaving a critical review, please contact us to let's solve the problems firstly. I am very sorry to see that you leave us a bad review.
We are always want to do a great service to customer and do long-tern business on Amazon.
Also, we have arranged the full refund to you, dear friend, I’m just a stuff, we will be deeply appreciated if you can help to delete the bad review and reply me your idea because customer's satisfaction is our first principal. You satisfaction and kind understanding would be a great encouragement for us.
I can totally understand you as I am a consumer in our daily life. In order to avoid the possible problems to you customers, we are striving to improve ourselves in terms of service, quality, sourcing, etc.
Also due to the New Year is coming, we will have a holiday, please understand us if we can’t reply on time, dear friend.
Please let us know if you have any further questions or concerns. We'll be more than glad to assist you.
Have an Excellent day
Catherine
EasySMX Customer Service
I didn't think much about it until I got this in my email today. I didn't think you folks would believe me if you didn't read it yourself. I hope you find it as amusing as I did.
Hello customer,
Thanks for the order very much!
We see you bought a headset from us and meet some problems. It is very sorry for inconvenience you.
Please kindly note that before you leaving a critical review, please contact us to let's solve the problems firstly. I am very sorry to see that you leave us a bad review.
We are always want to do a great service to customer and do long-tern business on Amazon.
Also, we have arranged the full refund to you, dear friend, I’m just a stuff, we will be deeply appreciated if you can help to delete the bad review and reply me your idea because customer's satisfaction is our first principal. You satisfaction and kind understanding would be a great encouragement for us.
I can totally understand you as I am a consumer in our daily life. In order to avoid the possible problems to you customers, we are striving to improve ourselves in terms of service, quality, sourcing, etc.
Also due to the New Year is coming, we will have a holiday, please understand us if we can’t reply on time, dear friend.
Please let us know if you have any further questions or concerns. We'll be more than glad to assist you.
Have an Excellent day
Catherine
EasySMX Customer Service
And, more importantly, did you actually get the refund? 
Inquiring minds want to know!